:root{--ink:#17251f;--muted:#607169;--paper:#fff;--canvas:#f2f5f3;--line:#dce5e0;--brand:#123c32;--brand-2:#1f594a;--accent:#df6c45;--accent-dark:#bc4d2a;--good:#287a58;--warn:#a86a0c;--danger:#a53c3c;--radius:18px;--shadow:0 12px 36px rgba(18,60,50,.08);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--canvas);font-synthesis:none}
*{box-sizing:border-box}html{min-height:100%;background:var(--canvas)}body{margin:0;min-height:100vh;background:var(--canvas);line-height:1.55}a{color:var(--brand-2);text-underline-offset:3px}button,input,select,textarea{font:inherit}button{cursor:pointer}.shell{width:min(1180px,calc(100% - 32px));margin:0 auto}.topbar{position:sticky;top:0;z-index:20;background:rgba(242,245,243,.96);border-bottom:1px solid var(--line);backdrop-filter:blur(12px)}.topbar-inner{display:flex;align-items:center;justify-content:space-between;min-height:74px;gap:20px}.brand{display:flex;align-items:center;gap:11px;color:var(--ink);font-weight:800;text-decoration:none;letter-spacing:-.02em}.brand-mark{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:var(--brand);color:#fff;font-weight:900;box-shadow:inset 0 -3px 0 rgba(0,0,0,.12)}.brand small{display:block;color:var(--muted);font-size:.69rem;font-weight:650;letter-spacing:.08em;text-transform:uppercase}.nav{display:flex;align-items:center;gap:7px}.nav a,.nav button{border:0;background:transparent;color:var(--muted);text-decoration:none;padding:9px 11px;border-radius:10px;font-weight:650}.nav a:hover,.nav a[aria-current="page"],.nav button:hover{background:#e5ece8;color:var(--brand)}.avatar{display:inline-grid;place-items:center;width:34px;height:34px;border-radius:50%;background:#d9e8e2;color:var(--brand);font-size:.75rem;font-weight:800}.main{padding:42px 0 70px}.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:28px}.eyebrow{margin:0 0 5px;color:var(--accent-dark);font-size:.78rem;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.page-head h1,.hero h1{margin:0;font-size:clamp(2rem,5vw,3.2rem);line-height:1.02;letter-spacing:-.045em}.page-head p{max-width:670px;margin:9px 0 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strong{display:block;font-size:2.2rem;line-height:1;letter-spacing:-.04em}.stat span{display:block;margin-top:9px;color:var(--muted);font-weight:650}.card{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.card-head{display:flex;align-items:center;justify-content:space-between;padding:20px 22px;border-bottom:1px solid var(--line)}.card-head h2,.card-head h3{margin:0;font-size:1.1rem}.card-body{padding:22px}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse;white-space:nowrap}.table th{text-align:left;padding:12px 16px;color:var(--muted);font-size:.73rem;letter-spacing:.07em;text-transform:uppercase;background:#f7f9f8}.table td{padding:15px 16px;border-top:1px solid var(--line);vertical-align:middle}.table tr:hover td{background:#fbfcfb}.ticket-link{display:block;color:var(--ink);font-weight:740;text-decoration:none}.ticket-link small{display:block;color:var(--muted);font-weight:550}.badge{display:inline-flex;align-items:center;gap:7px;border-radius:999px;padding:5px 9px;background:#e9f0ed;color:var(--brand);font-size:.8rem;font-weight:750}.badge::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}.badge.status-resolved{background:#e5f3eb;color:var(--good)}.badge.status-waiting_for_reporter{background:#fff3dc;color:var(--warn)}.badge.status-archived_unsolvable{background:#f0eded;color:#6f5f5f}.empty{text-align:center;padding:55px 20px}.empty-symbol{display:grid;place-items:center;width:62px;height:62px;margin:0 auto 15px;border-radius:20px;background:#e6eee9;color:var(--brand);font-size:1.6rem}.empty h3{margin:0 0 5px}.empty p{margin:0 auto 18px;max-width:440px;color:var(--muted)}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.field{display:flex;flex-direction:column;gap:7px}.field.full{grid-column:1/-1}.field label{font-size:.9rem;font-weight:750}.field small,.help{color:var(--muted);font-size:.84rem}.input,.select,.textarea{width:100%;border:1px solid #cbd8d1;border-radius:11px;background:#fff;color:var(--ink);padding:11px 12px;outline:none}.textarea{min-height:150px;resize:vertical}.input:focus,.select:focus,.textarea:focus{border-color:var(--brand-2);box-shadow:0 0 0 3px rgba(31,89,74,.12)}.check{display:flex;align-items:flex-start;gap:9px}.check input{width:18px;height:18px;margin-top:3px;accent-color:var(--brand)}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:23px}.alert{margin-bottom:20px;padding:13px 16px;border-radius:12px;border:1px solid}.alert-success{background:#e6f3eb;border-color:#b9dec8;color:#1f6247}.alert-error{background:#fff0f0;border-color:#ecc7c7;color:#8d3030}.alert ul{margin:5px 0;padding-left:20px}.filters{display:grid;grid-template-columns:2fr repeat(2,1fr) auto;gap:10px;padding:16px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:22px}.ticket-title{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.ticket-title h1{font-size:clamp(1.7rem,4vw,2.6rem)}.ticket-number{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--muted);font-size:.9rem}.prose{white-space:pre-wrap;overflow-wrap:anywhere}.timeline{position:relative;display:flex;flex-direction:column;gap:15px}.timeline::before{content:"";position:absolute;left:20px;top:12px;bottom:12px;width:2px;background:var(--line)}.comment{position:relative;display:grid;grid-template-columns:42px minmax(0,1fr);gap:13px}.comment .avatar{z-index:1;width:42px;height:42px;border:4px solid #fff}.comment-box{padding:16px;border:1px solid var(--line);border-radius:14px;background:#fff}.comment-box.internal{background:#fff8e9;border-color:#ead8ae}.comment-meta{display:flex;justify-content:space-between;gap:12px;margin-bottom:8px;font-size:.83rem;color:var(--muted)}.comment-meta strong{color:var(--ink)}.stepper{display:grid;grid-template-columns:repeat(5,1fr);margin:18px 0 25px;padding:18px;background:#e9efec;border-radius:15px}.step{text-align:center;color:#76847e;font-size:.73rem;font-weight:700}.step i{display:grid;place-items:center;width:28px;height:28px;margin:0 auto 7px;border:2px solid #b7c4bd;border-radius:50%;background:#e9efec;font-style:normal}.step.done,.step.active{color:var(--brand)}.step.done i,.step.active i{background:var(--brand);border-color:var(--brand);color:#fff}.step.active i{outline:4px solid rgba(31,89,74,.14)}.meta-list{display:grid;gap:0}.meta-row{display:flex;justify-content:space-between;gap:16px;padding:11px 0;border-bottom:1px solid var(--line)}.meta-row:last-child{border:0}.meta-row span{color:var(--muted)}.meta-row strong{text-align:right}.auth-shell{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.auth-story{display:flex;flex-direction:column;justify-content:space-between;background:var(--brand);color:#fff;padding:clamp(32px,6vw,80px)}.auth-story .brand{color:#fff}.auth-quote{max-width:570px}.auth-quote h1{font-size:clamp(2.4rem,5vw,4.8rem);line-height:.98;letter-spacing:-.06em;margin:0 0 22px}.auth-quote p{max-width:500px;color:#cbded7;font-size:1.1rem}.auth-panel{display:grid;place-items:center;padding:32px}.auth-box{width:min(440px,100%)}.auth-box h2{font-size:2rem;letter-spacing:-.04em;margin:0}.auth-box>p{color:var(--muted);margin:7px 0 28px}.auth-box .field{margin-bottom:16px}.auth-footer{margin-top:26px;color:var(--muted);font-size:.83rem}.notice{padding:14px;border-left:4px solid var(--accent);background:#fff6ed;border-radius:8px;color:#6f4a35}.footer{border-top:1px solid var(--line);padding:24px 0;color:var(--muted);font-size:.85rem}.footer-inner{display:flex;justify-content:space-between;gap:20px}.footer a{color:var(--muted)}.admin-tabs{display:flex;gap:7px;margin-bottom:22px;overflow:auto}.admin-tabs a{white-space:nowrap;padding:9px 13px;border-radius:10px;text-decoration:none;font-weight:700;color:var(--muted);background:#e5ece8}.admin-tabs a:hover{color:var(--brand)}.pill-list{display:flex;gap:6px;flex-wrap:wrap}.pill{font-size:.75rem;background:#edf2ef;border-radius:999px;padding:4px 8px}.split{display:grid;grid-template-columns:1fr 1fr;gap:20px}@media(max-width:850px){.nav .nav-label{display:none}.stats{grid-template-columns:repeat(2,1fr)}.ticket-layout{grid-template-columns:1fr}.filters{grid-template-columns:1fr 1fr}.filters .search{grid-column:1/-1}.auth-shell{grid-template-columns:1fr}.auth-story{min-height:290px}.auth-quote h1{font-size:2.7rem}}@media(max-width:600px){.shell{width:min(100% - 22px,1180px)}.main{padding-top:26px}.brand 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